Customer Support
Your complete satisfaction is our #1 Priority! Dermagevity.com's Customer Service
Center is staffed with knowledgeable representatives to help answer your questions
about all our products and services. We look forward to helping you with all of
your. Choose from the options below to find the information that you need
Frequently Asked Questions (FAQ's)
Payment Options
Refunds & Returns
Shipping Options
International Orders
Would you like to place a phone order?
Simply call our toll free number
(866) 213-3875 or click on our
Live Chat
Icon located in the upper right hand corner to chat with someone. Let one
of our representatives seamlessly walk you through the ordering process. You can
place a phone order from:
Monday - 9:30AM - 12:01AM EST
Tuesday and Friday - 9:30AM - 10:00PM EST
Wednesday and Thursday 9:30AM - 5:30PM EST
Saturday - 10:00AM - 5:00PM EST
Sunday - 12:00PM - 10:00PM EST
Help Us Help You!
Please help us provide the best and most efficient service possible by reading our
Frequently Asked Questions. We may have already provided an answer to your question
here.
How We Handle & Process Your Email Requests
For fastest service, send an
email to our customer service team. Please do not call
our 866 number, as it is for phone orders only and not intended for reporting issues.
Our Call Center is not connected to our Customer Support team in any way. We utilize
a proprietary custom built email based case management system which allows our support
department to react quickly to your inbound e-mail inquiries.
1. Within seconds of placing an email to our Help Desk the details of the email
will be logged by our Customer Support department and a Case Number will be created
for you.
2. Moments later you will receive an automated email confirmation containing your
Case Number & other important information.
3. You will be assigned to a Case Manager who will work on your case to resolve
your reported issue. They may have to email you back requesting more information
in an effort to solve the issue. Your personal Case Manager will respond back to
you within 24 hours. For those emails received on the weekends and holidays, your
case manager will respond promptly the next business day.
4. When the issue has been resolved you will receive an email confirmation from
your Case Manager notifying of this fact and your Case Number will be closed.
You can email us anytime at :
CustomerService@HealthWebShopping.com
Our corporate mailing address is:
Dermagevity -
Health Web Shopping
Customer Care Department
243 Park Avenue
Manalapan, NJ 07726 USA